Maintenance history is an operating asset
A good history helps the owner run the building, answer partner questions, support insurance or lender conversations, and prepare for sale diligence.
It should not live only in accounting categories, inbox search, or a binder.
The strongest source is the vendor invoice
Vendor invoices arrive naturally after work happens. They can become structured records if the system extracts and reviews the right fields.
That makes recordkeeping part of the existing workflow instead of a separate administrative ritual.
The best output is a packet
The packet is the synthesis layer: building summary, asset readiness, service log, vendor memory, certificates, and gaps.
That output is why Steward does not compete mainly on work orders. It competes on commercial maintenance memory.