Before: the inbox was the system
Invoices arrived from vendors, tenant issues arrived by message, and maintenance history lived wherever the owner remembered to search.
The owner could answer simple questions slowly, but not produce a clean packet quickly.
After: invoices became service events
The workflow changed from searching emails to reviewing extracted invoices and confirming service events.
Each event carried building, asset, vendor, date, amount, and source document context.
Result: the packet became the proof
The win was not a prettier database. It was a maintenance packet that made the building story legible.
This page remains modeled until real customer permission exists.